Hope Series

Frequently Asked Questions

Are your shower gels hydrating / moisturising?

Yes, our shower gels are both hydrating and moisturising, thanks to the addition of Hyaluronic Acid for long-lasting skin nourishment.

Are your bodycare products suitable for sensitive skin?

Yes, our bodycare products are made with sensitive skin in mind. With 90% natural ingredients and a pH of 5.0 - 6.0, it is generally safe and gentle on sensitive skin. However, our products are not recommended for eczema-prone skin.

Are your products made in Malaysia?

Yes, we’re proudly Malaysian. Our products are manufactured and formulated locally.

What are the payment options available?

We accept online banking (FPX), credit cards and e-wallets.

Do you ship internationally or only within Malaysia?

We're only shipping to Malaysia and Singapore at the moment.

Peninsular Malaysia: RM5 (Free shipping for orders above RM120)
East Malaysia: RM15
Singapore: RM30

How long does delivery takes?

Malaysia: 3-7 days
Singapore: 5-10 days

Can I find your products in retail stores?

Currently, our products are exclusively available on our official website. We'd love to hear it if you’re looking forward to seeing our products in specific retail stores. Let us know!

Can I cancel my order after purchase?

Once an order is placed, it cannot be cancelled. We encourage you to review your order carefully before completing the purchase.

If you have any concerns or need assistance, please reach out to our customer support team for further guidance.