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Frequently Asked Questions

Are your shower gels hydrating / moisturising?

Yes, our shower gels are both hydrating and moisturising, thanks to the addition of Hyaluronic Acid for long-lasting skin nourishment.

Are your bodycare products suitable for sensitive skin?

Made with 90% natural ingredients and a skin-friendly pH of 5.0–6.0, our products are generally gentle for everyday use, including sensitive skin. That said, as they do contain fragrance, they may not be suitable for those with eczema-prone skin.

Are your products made in Malaysia?

Yes, we’re proudly Malaysian. Our products are manufactured and formulated locally.

What are the payment options available?

We accept online banking (FPX), credit and debit cards, e-wallets, Apple Pay, Google Pay, Atome, and SPayLater. You can view the available payment options at checkout.

Do you ship internationally or only within Malaysia?

Love Maya now ships worldwide!

Peninsular Malaysia: RM5 (Free shipping for orders above RM100)
East Malaysia: RM15
Singapore: RM25

For all other destinations, shipping fees will be calculated at checkout based on your location.

How long does delivery takes?

Malaysia: 3-7 days
Singapore: 5-10 days

Can I find your products in retail stores?

You can now shop our products IRL at our 3 Concept Stores and in 90+ Watsons stores across West & East Malaysia! Locate your nearest store here.

Can I cancel my order after purchase?

Once an order is placed, it cannot be cancelled. We encourage you to review your order carefully before completing the purchase.

If you have any concerns or need assistance, please reach out to our customer support team for further guidance.